Inkbound Support
For help with your account, library, imports, syncing, Premium trial, subscriptions, privacy, account deletion, or the app, email inkbound@inkydameinteractive.com.
Before contacting support
- If a change is missing on another device, first confirm both devices are signed into the same Inkbound account and have an internet connection. Reopen Inkbound if needed. If the newer change still does not appear, stop making conflicting edits to that item on the older device and contact support so we can investigate the sync state.
- For import issues, include where the library came from, what you expected, and the counts shown in Import History. A screenshot or sample row can help. Do not email your password or sign-in codes.
- For suspected missing library data, tell us which device or browser you last saw the correct information on and approximately when. If you have an Inkbound backup or export, keep it; do not repeatedly re-import while we are investigating.
- For account deletion, use Inkbound Settings when possible or visit the Delete Account page.
Premium trial
Eligible accounts may receive a 7-day Inkbound Premium trial. The Inkbound no-card trial does not automatically become a paid subscription and does not charge you when it ends. If the trial does not start, ends earlier than expected, or Premium access is missing, email support from the address associated with your Inkbound account.
Subscriptions and billing
Inkbound Premium is $6.99/month or $59.99/year in the United States, with the final localized price and terms shown by the billing provider before purchase. Web purchases are processed by Stripe; purchases made in the Google Play-distributed Android app are processed through Google Play Billing.
To manage or cancel a paid subscription, use the provider that processed the purchase. If you contact Inkbound about billing, tell us whether you subscribed on the web or through Google Play and include the account email. Do not send full payment-card details.